Where do you ship?
Currently, we’re only shipping to the United States, but eventually we plan on expanding our shipping range to other countries within North America and then outward from there.
What is your shipping policy?
Please refer to our shipping policy.
Do all items ship together at once?
No, unfortunately some of our items come from separate warehouses or are printed upon order, so they have to be shipped separately. You only pay one flat shipping fee unless a promotion is going on for free shipping. For more information, please see our shipping policy.
Where do your products ship from?
We only work with United States based companies, so all of our items are shipped from the United States from various locations.
Can I cancel or modify my order?
Orders may be canceled or modified only before they are processed. Processing typically takes 2-3 business days. To request a cancellation, please contact us as soon as possible at sebastianandclementine@gmail.com and we will see what we can do.
Can items be returned or refunded?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once the item is received we will determine the refund options. Store credit might be offered on some items, but you will be informed prior to the return process.
For more information, please see our refund policy.
What if my package is lost or stolen?
If your package hasn’t arrived within 15 business days, please reach out to sebastianandclementine@gmail.com and we will investigate your issue. Please allow us at least 10 business days to figure out your shipping issue. We will keep you informed and try and rectify the issue as soon as possible.
Unfortunately, if an item is stolen we cannot refund or replace the item.
How did Sebastian & Clementine start?
Our founder is a graphic designer with a deep love for cats and dogs. In 2025, she decided to merge her passion for pets and design into a business created not only for her beloved companions, but for anyone who wants the very best for their fur babies.
At Sebastian & Clementine, we strive to bring you thoughtfully designed products that enrich your pet’s life—because we truly know and love pets. Every item is carefully curated or designed with intention, quality, and care. To learn more, visit our about page.
For additional questions, comments, or concerns, please email us at sebastianandclementine@gmail.com. Thank you!